We would like to use Google Analytics cookies to count visits and see how people use this site. Nothing is sent to Google unless you accept.
Privacy policy
Portnellan Farm, at Gartocharn on Loch Lomond, runs this website. This page explains what we collect when you ask to book kayak and paddleboard hire, a farm tour or a camper van pitch, ask about a stay at the Old Farmhouse, or fill in the mooring agreement, on this website. It also explains why we collect it, who sees it and how long we keep it.
This is a draft written for the new website. The family is checking it before the website goes live.
Who we are
This website is run by Portnellan Farm LLP, Portnellan Farm, Gartocharn, Alexandria, Dunbartonshire G83 8NL. We are the data controller for the personal information you give us through this website. That means we decide how it is used.
To ask us anything about your information, email info@portnellanfarm.co.uk.
The booking request forms
The kayak and paddleboard hire page, the farm tours page and the camper van and motorhome pitches page each have a booking request form. These are the details we collect:
- your full name, email address and phone number
- on the hire page: the date and start time, how long you want to hire for and how many single kayaks, double kayaks and paddleboards
- on the farm tours page: the date and time you would like
- on the camper van page: your arrival date, the number of nights, the number of people and whether you bring a camper van or a motorhome
- any message you choose to write and the page you sent the request from
Why we collect it. We use these details only to reply to your request and to arrange your booking.
Who receives it. A hire request goes by email to Chris Scott-Park at chris@portnellanfarm.co.uk. A farm tour request or a camper van pitch request goes by email to Freda Scott-Park at info@portnellanfarm.co.uk. Netlify handles the message for the farm (see "How form messages are handled" below).
How long we keep it. We keep the details you send through the booking request forms for 12 months.
Until the booking request forms are switched on, nothing is sent. The forms are shown with their send buttons turned off.
The farmhouse enquiry form
The Old Farmhouse page has an enquiry form for questions about a stay. You book through Sykes Cottages, not through this form. These are the details we collect:
- your name, email address and phone number
- your arrival date, the number of nights and the number of guests
- any message you choose to write
- the page you sent the enquiry from
Why we collect it. We use these details only to reply to your enquiry.
Who receives it. Your enquiry goes by email to Freda Scott-Park at info@portnellanfarm.co.uk. Netlify handles the message for the farm.
How long we keep it. We keep the details you send through the enquiry form for 12 months.
Until the enquiry form is switched on, nothing is sent. The form is shown with its send button turned off.
The mooring agreement form
The moorings page has a mooring agreement form. These are the details we collect:
- your name, postal address, email address and mobile phone number
- details of your boat: its make, model, overall length, draught, name and National Park registration number
- the type of tender you use and who insures your boat and trailer
- your agreement to the mooring terms and conditions
Why we collect it. We use these details to set up and look after your mooring or winter storage. We also use them to keep a record of the agreement.
Who receives it. The farm receives it. It goes by email to David Scott-Park at info@portnellanfarm.co.uk. Netlify handles the form for the farm.
How long we keep it. We keep the details you send through the mooring agreement form for 12 months.
Until the mooring agreement form is switched on, nothing is sent. The form is shown with its send button turned off.
The contact form, phone calls and email
The contact page has a "Send us a message" form. These are the details we collect:
- your name and email address
- your phone number, if you choose to give it
- the part of the farm your message is about
- your message and the page you sent it from
Why we collect it. We use these details only to reply to your message.
Who receives it. Your message goes by email to the farm at info@portnellanfarm.co.uk and to Chris Scott-Park at chris@portnellanfarm.co.uk. Netlify handles the message for the farm.
How long we keep it. We keep the details you send through the contact form for 12 months.
Until the contact form is switched on, nothing is sent. The form is shown with its send button turned off.
If you phone or email us directly, we keep your message and your contact details so that we can reply and look after your booking or order.
How form messages are handled
Netlify, the company that hosts this website, handles form messages for the farm. It receives what you send through any of the forms above, stores it for the farm and passes it on to us by email. We keep form messages for 12 months.
Booking on other websites
You book speedboat tours through eola and the Old Farmhouse through Sykes Cottages. Those companies take your booking details under their own privacy policies. We do not control what they collect.
Your rights
Under UK data protection law you can ask us for a copy of the information we hold about you. You can ask us to correct it or to delete it. Email info@portnellanfarm.co.uk and we will deal with your request.
If you are unhappy with how we have used your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.